Managed Service Consultants - All Levels

Managed Services · London and Surrey, Greater London
Department Managed Services
Employment Type Consultant
Minimum Experience Mid-level

An outstanding opportunity to join a leading Data Analytics Consultancy and one of the UK’s predominant Microsoft Gold Partners.  We work with our clients to advise, design, provision and manage cutting edge cloud solutions for AI and Data Analytics.  We have grown our international footprint, first with our office in Sofia, Bulgaria and recently our Indian office in Pune.  It’s an exciting time to join! 


Our Vision 

 

To be the data analytics company most admired for its people, culture and innovation. 


We value our people above all else and have a culture of knowledge sharing and development. Our career development process means opportunities are unlimited; how fast you grow will be up to you.  You will get time to spend on R&D, the latest technologies and training from some of the best in the industry. We're not big on hierarchy or layers of managers – our internal relationships are based on trust.  If you enjoy variety and don’t mind context switching - all with support when you need it of course - are self-aware and self-motivated, then we're for you!   


The role

 

We have several vacancies at varying levels to be part of the Managed Services Team, where we treat the client’s business as if it were our own. We are looking for individuals to assist with the operation, maintenance and evolution of data and analytical solutions. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and have the professionalism to communicate with a variety of teams and users. 

There will be regular contact with clients, so applicants must be comfortable discussing technical concepts in clear and concise language. The ideal candidate will be in a similar role or have relative experience from a previous role, during which they would have gained experience in problem-solving, managing client expectations and SLA’s. They must have good communication skills, the ability to work to tight time scales and under pressure.


Tell me more...


The role operates as a key member of our Managed Services team ensuring that our customer's enterprise-level applications in the Business Intelligence and Data Analytics arena are operating without incident and are evolving in line with changing business need.

This is a customer-facing position. You will be working with our customers daily. You can expect to be mainly remotely located at one of our offices and occasionally working alongside our customers at their offices, so there will be some occasional travel.

Our UK offices are in Farnham and London, and the role can be based at either of the UK locations. You’ll be working, collaborating and socialising with your colleagues across all our offices.

There will be a need to occasionally work outside of the normal office hours, but this can be remotely (from your home) and of course, this time will be recognised and rewarded.


What will I be doing?


As a Managed Services Engineer you will be expected to do the following;

  • Perform investigations and triage on new issues
    • Gather more information if required
  • Perform fixes for known and new issues.
  • Escalate issues if required.
  • Communicate with customers regarding their issues including the following:
    • Providing updates on the status of their issues in line with their SLA’s
    • Liaising between the customer and colleagues on escalated issues
  • Identify improvements that can be made
  • Implement changes to the customers’ solutions
  • Support the defining and implementation of standard patterns across everything we do
  • Keep up to date with the technology we are deploying and managing  


What experience/skills do I need?


  • Problem-solving
  • Ability to identify opportunities and issues
  • Ability and attitude towards investigating and sharing new technologies
  • Willingness to learn based on feedback
  • Able to help others develop
  • Strong written and spoken English
  • Interpersonal skills
  • Exposure or an interest in some of the following technologies (but not limited to):
    • Microsoft SQL Server, Integration Services, Analysis Services, Azure Data Lake, Azure Data Factory, Azure SQL DW, Power BI etc.


What will I get in return?


  • Attractive salary and Profit Share Bonus
  • Great holiday allowance plus your birthday and volunteering day off
  • Company Team Days (3 times a year!!)
  • Unlimited budget for books for your learning
  • Trips to technical conferences (e.g. SQLBits)
  • Cycle Scheme
  • All the usual perks (pension, healthcare blah blah) plus a few other cool ones
  • A company that values its team above all else
  • Freedom to grow your career path
  • A flat hierarchy and no-door policy
  • A workplace you'll love coming to every day


Interested?


We are looking for people that will guide us in our growth, innovate and mentor.  We need you to help us break and create the rules to continue to be a place admired for our people, culture and innovation - and to help us in being a place that everyone wants to work, and no one wants to leave!


What will happen next? 

 

  1. You will receive an email from our recruitment team
  2. If yes, we will invite you for a F2F interview
  3. If the call goes well, we will meet for a second and final F2F interview to take a deeper dive into your ideas on strategies and approach!


In case of any questions - drop us an email at careers@adatis.co.uk!


We don't believe hiring is a tick boxing exercise, so if you feel you don't match the job description 100% but would still be a great fit for the role, please get in touch!


Feel you belong


At Adatis, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you, with us and feel you belong.

Thank You

Your application was submitted successfully.

  • Location
    London and Surrey, Greater London
  • Department
    Managed Services
  • Employment Type
    Consultant
  • Minimum Experience
    Mid-level