Service Delivery Lead

Managed Services · London, London, City of
Department Managed Services
Employment Type Full time
Minimum Experience Mid-level

An outstanding opportunity to join a leading Data Analytics Consultancy and one of the UK’s predominant Microsoft Gold Partners.  We work with our clients to advise, design, provision and manage cutting edge cloud solutions for AI and Data Analytics.  We have grown our international footprint, first with our office in Sofia, Bulgaria and recently our Indian office in Pune.  It’s an exciting time to join! 

What will I be doing?

This is great opportunity for someone from an application support service background, who also enjoys getting involved in a broader range of client development projects.

As a Service Delivery Lead in the team you will manage development and operation activities for the on-going delivery and support of Azure AI and Data Analytics platform solutions for a small number of clients. This will include:

  • Client and Business Stakeholder Engagement
  • Lead more complex “Small Works” deliveries
  • Assist with prioritisation of team activities
  • Provide day to day direction to technical team
  • Service governance and reporting
  • Resourcing, Budgeting and Forecasting
  • Deputise for Head of Service Delivery across the portfolio of clients

There will be regular contact with clients, so applicants must be comfortable discussing technical concepts in clear and concise language. The ideal candidate will be in a similar role or have relative experience from a previous role, during which they would have gained experience in problem solving, managing client expectations and SLA’s. They must have good communication skills, the ability to work to tight time scales and under pressure.

Tell me more...

This is a customer facing position. You will be working with our customers daily. You can expect to be mainly remotely located at one of our offices and occasionally working alongside our customers at their offices, so there will be some occasional travel.

Our UK offices are in Farnham and London, and the role can be based at either of the UK locations. You’ll be working, collaborating and socialising with your colleagues across all our offices.

There will be a need to occasionally work outside of the normal office hours, but this can be remotely (from your home) and of course this time will be recognised and rewarded.

What experience/skills do I need?


Key Skills:

  • Experience of Agile ideally SCRUM for project delivery in the role of SCRUM Master
  • Experience of leading an application support service ideally in the role of SDM
    • Operated within an externally focused Consultancy or Managed Service operation
    • Client and commercial management
    • An attention to detail and a focus on continual improvement
    • Willingness to learn based on feedback and able to help others develop
    • Strong written and spoken English
    • Interpersonal skills


  • Experience of Azure DevOps for task management
  • Knowledge of “DW/BI” concepts, architectures, patterns
  • Experience of working in a Microsoft environment

What will I get in return?

  • Attractive salary and Profit Share Bonus
  • Great holiday allowance plus your birthday and volunteering day off
  • Company Team Days (3 times a year!!)
  • Unlimited budget for books for your learning 
  • Trips to technical conferences (e.g. SQLBits)
  • Cycle Scheme
  • All the usual perks (pension, healthcare blah blah) plus a few other cool ones
  • A company that values its team above all else
  • Freedom to grow your career path
  • A flat hierarchy and no-door policy
  • A workplace you'll love coming to every day


We are looking for people that will guide us in our growth, innovate and mentor.  We need you to help us break and create the rules to continue to be a place admired for our people, culture and innovation - and to help us in being a place that everyone wants to work, and no one wants to leave!

What will happen next? 

  1. You will be contacted by our recruitment team
  2. If yes, we will invite you for a F2F interview
  3. If the call goes well, we will meet for a second and final F2F interview to take a deeper dive into your ideas on strategies and approach!


We don't believe hiring is a tick boxing exercise, so if you feel you don't match the job description 100%, but would still be a great fit for the role, please get in touch! 


Feel you belong

 At Adatis, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you, with us and feel you belong.


Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Managed Services
  • Employment Type
    Full time
  • Minimum Experience